Support Dispatch Desk Global Retail Hub · Human Specialist Console
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IDENTITY PLATFORM · STAFF TENANT

Sign in to Support Dispatch Desk

Authenticate with your Global Retail Hub support engineer account to inspect the escalated ticket queue, claim conversations, and reply to customers.

Staff accounts are provisioned in the Identity Platform staff tenant via scripts/staff_admin.py. Customer accounts cannot sign in here.

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HUMAN SPECIALIST QUEUE

Select a ticket to inspect & respond

Escalated customer conversations appear in the Queue ordered by longest wait time first. Select any ticket to review the full AI + customer transcript and send a reply to take over the conversation.

GOOGLE CLOUD MONITORING · IN-APP LIVE TELEMETRY

Support Monitoring Dashboard

Live time-series & scorecards fetched from Cloud Monitoring (custom support gauges, Vertex AI token spend, PromQL agent_turn log distributions, and Cloud SQL).

Open in Cloud Console ↗
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