:root {
  /* Color Palette — Chalk Stone, Graphite Harbor, Parcel Green & Waybill Orange */
  --bg-canvas: #F5F6F4;
  --bg-surface: #FFFFFF;
  --bg-subtle: #EBEDE9;
  --bg-elevated: #141A1F;

  --ink-primary: #141A1F;
  --ink-secondary: #505C68;
  --ink-muted: #76828E;

  --accent-primary: #1B4D3E;
  --accent-primary-hover: #143B30;
  --accent-soft: #E5EFEA;
  --accent-signal: #D95D24;

  --border-subtle: #DCE0DC;
  --border-strong: #C2C9C3;

  /* Typography */
  --font-display: 'Outfit', -apple-system, BlinkMacSystemFont, sans-serif;
  --font-body: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;
  --font-mono: 'JetBrains Mono', ui-monospace, SFMono-Regular, monospace;

  /* Radii & Shadows */
  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 18px;
  --radius-pill: 999px;

  --shadow-card: 0 1px 2px rgba(20, 26, 31, 0.04), 0 6px 18px rgba(20, 26, 31, 0.04);
  --shadow-float: 0 18px 48px rgba(20, 26, 31, 0.16), 0 4px 12px rgba(20, 26, 31, 0.08);
}

*,
*::before,
*::after {
  box-sizing: border-box;
}

[hidden] {
  display: none !important;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  background-color: var(--bg-canvas);
  color: var(--ink-primary);
  font-family: var(--font-body);
  font-size: 15px;
  line-height: 1.55;
  -webkit-font-smoothing: antialiased;
}

button,
input,
select,
textarea {
  font: inherit;
  color: inherit;
}

button {
  cursor: pointer;
}

:focus-visible {
  outline: 2px solid var(--accent-primary);
  outline-offset: 2px;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  border: 0;
}

.container {
  width: min(1180px, calc(100% - 40px));
  margin-inline: auto;
}

.mono-tag {
  font-family: var(--font-mono);
  font-size: 11.5px;
  font-weight: 500;
  letter-spacing: 0.03em;
  padding: 2px 7px;
  border-radius: 5px;
  background-color: var(--bg-subtle);
  color: var(--ink-primary);
}

.mono-tag--accent {
  background-color: var(--accent-soft);
  color: var(--accent-primary);
}

.mono-tag--warn {
  background-color: rgba(217, 93, 36, 0.12);
  color: var(--accent-signal);
}

.mono-tag--info {
  background-color: rgba(59, 130, 246, 0.14);
  color: #1D4ED8;
}

/* Status Dots */
.status-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}

.status-dot--online {
  background-color: #26A669;
  box-shadow: 0 0 0 3px rgba(38, 166, 105, 0.2);
}

.status-dot--queued {
  background-color: var(--accent-signal);
  box-shadow: 0 0 0 3px rgba(217, 93, 36, 0.25);
}

.status-dot--escalated {
  background-color: #3B82F6;
  box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.28);
}

/* Site Header */
.site-header {
  position: sticky;
  top: 0;
  z-index: 20;
  background-color: rgba(245, 246, 244, 0.92);
  backdrop-filter: blur(10px);
  border-bottom: 1px solid var(--border-subtle);
}

.site-header__inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  min-height: 70px;
  padding-block: 10px;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 11px;
  text-decoration: none;
  color: var(--ink-primary);
  flex-shrink: 0;
}

.brand__mark {
  display: grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border-radius: 10px;
  background-color: var(--accent-primary);
  color: #FFFFFF;
}

.brand__text {
  display: flex;
  flex-direction: column;
}

.brand__name {
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 17.5px;
  letter-spacing: -0.02em;
  line-height: 1.1;
}

.brand__meta {
  font-size: 11.5px;
  color: var(--ink-secondary);
}

.site-nav {
  display: flex;
  align-items: center;
  gap: 4px;
}

.nav-filter {
  background: transparent;
  border: 1px solid transparent;
  padding: 7px 13px;
  border-radius: var(--radius-pill);
  font-size: 14px;
  font-weight: 500;
  color: var(--ink-secondary);
  transition: background-color 150ms ease, color 150ms ease;
}

.nav-filter:hover {
  color: var(--ink-primary);
  background-color: var(--bg-subtle);
}

.nav-filter.is-active {
  background-color: var(--bg-surface);
  border-color: var(--border-subtle);
  color: var(--ink-primary);
  box-shadow: 0 1px 2px rgba(20, 26, 31, 0.05);
}

.nav-filter--link,
.cart-trigger--link,
.footer-link--anchor {
  text-decoration: none;
}

/* Top Header FAQs Dropdown Menu */
.nav-dropdown {
  position: relative;
}

.nav-dropdown__trigger {
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.nav-dropdown__chevron {
  transition: transform 160ms ease;
}

.nav-dropdown.is-open .nav-dropdown__chevron {
  transform: rotate(180deg);
}

.nav-dropdown.is-open .nav-dropdown__trigger {
  background-color: var(--bg-surface);
  border-color: var(--border-strong);
  color: var(--ink-primary);
}

.nav-dropdown__panel {
  position: absolute;
  top: calc(100% + 10px);
  inset-inline-start: 0;
  z-index: 58;
  width: min(660px, calc(100vw - 32px));
  max-height: min(560px, calc(100vh - 100px));
  overflow-y: auto;
  padding: 16px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--border-strong);
  background-color: var(--bg-surface);
  box-shadow: var(--shadow-float);
}

.faq-menu__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
  padding-bottom: 12px;
  margin-bottom: 12px;
  border-bottom: 1px solid var(--border-subtle);
}

.faq-menu__eyebrow {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.06em;
  color: var(--accent-primary);
}

.faq-menu__summary {
  margin: 2px 0 0;
  font-size: 12.5px;
  color: var(--ink-muted);
}

.faq-menu__all-link {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding-block: 6px;
  padding-inline: 12px;
  border-radius: var(--radius-pill);
  background-color: var(--accent-soft);
  color: var(--accent-primary);
  font-size: 13px;
  font-weight: 600;
  text-decoration: none;
  transition: background-color 140ms ease, color 140ms ease;
}

.faq-menu__all-link:hover {
  background-color: var(--accent-primary);
  color: #FFFFFF;
}

.faq-menu__columns {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.faq-menu__col {
  display: flex;
  flex-direction: column;
  gap: 3px;
}

.faq-menu__group-label {
  margin: 0 0 4px;
  padding-inline: 8px;
  font-size: 11.5px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--ink-muted);
}

.faq-menu__link {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding-block: 7px;
  padding-inline: 9px;
  border-radius: var(--radius-sm);
  text-decoration: none;
  transition: background-color 130ms ease;
}

.faq-menu__link:hover {
  background-color: var(--bg-canvas);
}

.faq-menu__link-title {
  font-size: 13.5px;
  font-weight: 500;
  line-height: 1.3;
  color: var(--ink-primary);
}

.faq-menu__link:hover .faq-menu__link-title {
  color: var(--accent-primary);
}

.header-controls {
  display: flex;
  align-items: center;
  gap: 8px;
}

.search-field {
  position: relative;
  display: flex;
  align-items: center;
}

.search-field__icon {
  position: absolute;
  left: 11px;
  color: var(--ink-muted);
  pointer-events: none;
}

.search-field input {
  width: 195px;
  padding: 8px 12px 8px 34px;
  border-radius: var(--radius-pill);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  font-size: 13.5px;
  transition: border-color 150ms ease, width 200ms ease;
}

.search-field input:focus {
  outline: none;
  border-color: var(--accent-primary);
}

.account-trigger,
.cart-trigger {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding-block: 8px;
  padding-inline: 13px;
  border-radius: var(--radius-pill);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  font-size: 13.5px;
  font-weight: 500;
  white-space: nowrap;
  transition: background-color 150ms ease, border-color 150ms ease, color 150ms ease;
}

.account-trigger:hover,
.cart-trigger:hover {
  border-color: var(--border-strong);
}

.account-trigger--login {
  padding-inline: 15px;
  border-color: var(--accent-primary);
  background-color: var(--accent-primary);
  color: #FFFFFF;
  font-weight: 600;
}

.account-trigger--login:hover {
  border-color: var(--accent-primary-hover);
  background-color: var(--accent-primary-hover);
}

.cart-trigger__count {
  display: inline-grid;
  place-items: center;
  min-width: 20px;
  height: 20px;
  padding-inline: 6px;
  border-radius: var(--radius-pill);
  background-color: var(--accent-primary);
  color: #FFFFFF;
  font-family: var(--font-mono);
  font-size: 11px;
}

/* Hero Section */
.hero {
  padding-block: 48px 40px;
  border-bottom: 1px solid var(--border-subtle);
}

.eyebrow {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 500;
  letter-spacing: 0.08em;
  color: var(--accent-primary);
}

.hero__title {
  margin: 0 0 16px;
  font-family: var(--font-display);
  font-size: clamp(30px, 4vw, 46px);
  font-weight: 700;
  line-height: 1.08;
  letter-spacing: -0.025em;
  max-width: 24ch;
}

.hero__lead {
  margin: 0;
  font-size: 16.5px;
  color: var(--ink-secondary);
  max-width: 64ch;
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 11px 20px;
  border-radius: var(--radius-sm);
  font-size: 14.5px;
  font-weight: 600;
  text-decoration: none;
  border: 1px solid transparent;
  transition: background-color 150ms ease, border-color 150ms ease, transform 120ms ease;
}

.btn:active {
  transform: translateY(1px);
}

.btn--primary {
  background-color: var(--accent-primary);
  color: #FFFFFF;
}

.btn--primary:hover {
  background-color: var(--accent-primary-hover);
}

.btn--secondary {
  background-color: var(--bg-surface);
  color: var(--ink-primary);
  border-color: var(--border-strong);
}

.btn--secondary:hover {
  background-color: var(--bg-subtle);
}

.btn--danger {
  background-color: rgba(217, 93, 36, 0.1);
  color: var(--accent-signal);
  border-color: rgba(217, 93, 36, 0.35);
}

.btn--danger:hover {
  background-color: rgba(217, 93, 36, 0.18);
}

.btn--sm {
  padding: 7px 12px;
  font-size: 13px;
}

.btn--full {
  width: 100%;
}

/* Product Catalog */
.catalog {
  padding-block: 44px 88px;
}

.catalog__toolbar {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 16px;
  margin-bottom: 26px;
}

.catalog__heading {
  margin: 0;
  font-family: var(--font-display);
  font-size: 24px;
  font-weight: 600;
  letter-spacing: -0.015em;
}

.catalog__sub {
  margin: 4px 0 0;
  font-size: 14px;
  color: var(--ink-secondary);
}

.catalog__policies {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  font-size: 13px;
  color: var(--ink-secondary);
}

.product-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(262px, 1fr));
  gap: 22px;
}

.product-card {
  display: flex;
  flex-direction: column;
  background-color: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  overflow: hidden;
  box-shadow: var(--shadow-card);
  transition: transform 180ms ease, border-color 180ms ease;
}

.product-card:hover {
  transform: translateY(-2px);
  border-color: var(--border-strong);
}

.product-card__visual {
  position: relative;
  aspect-ratio: 4 / 3;
  background-color: var(--bg-subtle);
  border-bottom: 1px solid var(--border-subtle);
  overflow: hidden;
}

.product-card__image {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
  transition: transform 320ms cubic-bezier(0.16, 1, 0.3, 1);
}

.product-card:hover .product-card__image {
  transform: scale(1.03);
}

.product-card__hub {
  position: absolute;
  top: 12px;
  left: 12px;
  z-index: 1;
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 500;
  padding: 3px 8px;
  border-radius: 5px;
  background-color: rgba(255, 255, 255, 0.92);
  backdrop-filter: blur(6px);
  color: var(--ink-primary);
  border: 1px solid rgba(20, 26, 31, 0.08);
}

.product-card__stock {
  position: absolute;
  top: 12px;
  right: 12px;
  z-index: 1;
  font-size: 11.5px;
  font-weight: 500;
  padding: 2px 8px;
  border-radius: 5px;
  background-color: rgba(255, 255, 255, 0.92);
  backdrop-filter: blur(6px);
  color: var(--ink-secondary);
  border: 1px solid rgba(20, 26, 31, 0.08);
}

.product-card__stock--low {
  color: var(--accent-signal);
}

.product-card__body {
  display: flex;
  flex-direction: column;
  flex: 1;
  padding: 16px 18px 18px;
}

.product-card__meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}

.product-card__sku {
  font-family: var(--font-mono);
  font-size: 11.5px;
  color: var(--ink-muted);
}

.product-card__price {
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 17px;
  color: var(--ink-primary);
}

.product-card__title {
  margin: 0 0 6px;
  font-family: var(--font-display);
  font-size: 17px;
  font-weight: 600;
  line-height: 1.25;
}

.product-card__desc {
  margin: 0 0 10px;
  font-size: 13.5px;
  color: var(--ink-secondary);
  flex: 1;
}

.product-card__dispatch {
  margin: 0 0 14px;
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--ink-muted);
}

.product-card__actions {
  display: flex;
  gap: 8px;
}

.card-btn {
  flex: 1;
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  font-size: 13.5px;
  font-weight: 600;
  transition: background-color 140ms ease, color 140ms ease, border-color 140ms ease;
}

.card-btn--add {
  background-color: var(--ink-primary);
  border-color: var(--ink-primary);
  color: #FFFFFF;
}

.card-btn--add:hover {
  background-color: var(--accent-primary);
  border-color: var(--accent-primary);
}

.card-btn--ask {
  flex: 0 0 auto;
  color: var(--ink-secondary);
  background-color: var(--bg-surface);
}

.card-btn--ask:hover {
  color: var(--accent-primary);
  border-color: var(--accent-primary);
  background-color: var(--accent-soft);
}

.empty-state {
  grid-column: 1 / -1;
  text-align: center;
  padding: 48px 24px;
  background-color: var(--bg-surface);
  border: 1px dashed var(--border-strong);
  border-radius: var(--radius-md);
}

.empty-state__title {
  margin: 0 0 6px;
  font-family: var(--font-display);
  font-size: 18px;
}

.empty-state__copy {
  margin: 0 0 16px;
  color: var(--ink-secondary);
}

/* Footer */
.site-footer {
  border-top: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  padding-block: 28px 96px;
}

.site-footer__inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 16px;
}

.site-footer__brand {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 15px;
}

.site-footer__copy {
  margin: 2px 0 0;
  font-size: 13px;
  color: var(--ink-muted);
}

.site-footer__links {
  display: flex;
  flex-wrap: wrap;
  gap: 18px;
}

.footer-link {
  background: none;
  border: none;
  padding: 0;
  font-size: 13.5px;
  color: var(--ink-secondary);
}

.footer-link:hover {
  color: var(--accent-primary);
  text-decoration: underline;
}

/* Shopping Bag & Checkout Drawer */
.drawer-backdrop,
.modal-backdrop {
  position: fixed;
  inset: 0;
  z-index: 40;
  background-color: rgba(20, 26, 31, 0.38);
  backdrop-filter: blur(2px);
}

.cart-drawer {
  position: fixed;
  top: 0;
  right: 0;
  bottom: 0;
  z-index: 45;
  width: min(430px, 100vw);
  background-color: var(--bg-surface);
  border-left: 1px solid var(--border-subtle);
  box-shadow: var(--shadow-float);
  display: flex;
  flex-direction: column;
}

.cart-view {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
}

.cart-drawer__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 18px 22px;
  border-bottom: 1px solid var(--border-subtle);
}

.cart-drawer__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 19px;
}

.cart-drawer__sub {
  margin: 2px 0 0;
  font-size: 12.5px;
  color: var(--ink-muted);
}

.icon-btn {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  flex-shrink: 0;
}

.icon-btn:hover {
  border-color: var(--border-strong);
}

.cart-drawer__items {
  flex: 1;
  overflow-y: auto;
  padding: 16px 22px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.cart-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 12px;
  border-radius: var(--radius-sm);
  background-color: var(--bg-canvas);
  border: 1px solid var(--border-subtle);
}

.cart-item__title {
  margin: 0;
  font-weight: 600;
  font-size: 14px;
}

.cart-item__meta {
  margin: 2px 0 0;
  font-family: var(--font-mono);
  font-size: 11.5px;
  color: var(--ink-muted);
}

.cart-item__controls {
  display: flex;
  align-items: center;
  gap: 8px;
}

.qty-btn {
  width: 26px;
  height: 26px;
  border-radius: 6px;
  border: 1px solid var(--border-strong);
  background-color: var(--bg-surface);
  font-weight: 600;
}

.cart-drawer__footer {
  padding: 16px 22px 20px;
  border-top: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
}

.cart-threshold-note {
  margin-bottom: 10px;
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  background-color: var(--accent-soft);
  color: var(--accent-primary);
  font-size: 12.5px;
  font-weight: 500;
}

.cart-option {
  display: flex;
  align-items: flex-start;
  gap: 9px;
  padding: 9px 11px;
  margin-bottom: 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  cursor: pointer;
}

.cart-option input {
  margin-top: 3px;
  accent-color: var(--accent-primary);
}

.cart-option__body {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.cart-option__title {
  font-size: 13px;
  font-weight: 600;
  color: var(--ink-primary);
}

.cart-option__meta {
  font-size: 11.5px;
  color: var(--ink-secondary);
  line-height: 1.4;
}

.cart-notices {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 10px;
}

.cart-notices:empty {
  display: none;
}

.notice-pill {
  padding: 7px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  font-size: 12px;
  color: var(--ink-secondary);
  line-height: 1.4;
}

.notice-pill--warn {
  border-color: rgba(217, 93, 36, 0.35);
  background-color: rgba(217, 93, 36, 0.07);
  color: var(--ink-primary);
}

.cart-summary-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 13.5px;
  color: var(--ink-secondary);
  margin-bottom: 8px;
}

.cart-summary-row--total {
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 700;
  color: var(--ink-primary);
  margin-top: 6px;
  margin-bottom: 14px;
}

.cart-footer-actions {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

/* Checkout Form Styles */
.cart-checkout__scroll {
  gap: 14px;
}

.back-link {
  align-self: flex-start;
  background: none;
  border: none;
  padding: 0;
  font-size: 13px;
  font-weight: 600;
  color: var(--accent-primary);
}

.back-link:hover {
  text-decoration: underline;
}

.checkout-mode-banner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  background-color: var(--accent-soft);
  border: 1px solid var(--border-subtle);
  font-size: 12.5px;
  color: var(--ink-primary);
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.form-label {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--ink-primary);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 6px;
}

.form-input {
  width: 100%;
  padding: 8px 11px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong);
  background-color: var(--bg-surface);
  font-size: 13.5px;
}

.form-input:focus {
  outline: none;
  border-color: var(--accent-primary);
}

.form-hint {
  margin: 0;
  font-size: 11.5px;
  color: var(--ink-muted);
  line-height: 1.4;
}

.inline-input-group {
  display: flex;
  gap: 6px;
}

.promo-box {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 12px;
  border-radius: var(--radius-sm);
  background-color: var(--bg-canvas);
  border: 1px solid var(--border-subtle);
}

.promo-box .form-row {
  grid-template-columns: 1fr;
}

.payment-methods {
  margin: 0;
  padding: 0;
  border: none;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.payment-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 7px;
}

.payment-pill {
  display: flex;
  align-items: center;
  gap: 7px;
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
}

.payment-pill input {
  accent-color: var(--accent-primary);
  margin: 0;
}

.payment-pill.is-disabled {
  opacity: 0.48;
  cursor: not-allowed;
}

.checkout-error {
  margin: 0;
  padding: 9px 11px;
  border-radius: var(--radius-sm);
  background-color: rgba(217, 93, 36, 0.1);
  border: 1px solid rgba(217, 93, 36, 0.4);
  color: var(--accent-signal);
  font-size: 12.5px;
  font-weight: 500;
}

/* ==========================================================================
   Account, Invoice & FAQ Modals
   ========================================================================== */
.modal-panel {
  position: fixed;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  z-index: 50;
  width: min(740px, calc(100vw - 28px));
  max-height: min(680px, calc(100vh - 40px));
  background-color: var(--bg-surface);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-float);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.modal-panel--narrow {
  width: min(560px, calc(100vw - 28px));
}

#invoiceBackdrop {
  z-index: 52;
}

#invoiceModal {
  z-index: 55;
}

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 18px 22px;
  border-bottom: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
}

.modal-header__actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.modal-title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 19px;
  font-weight: 600;
}

.modal-sub {
  margin: 2px 0 0;
  font-size: 12.5px;
  color: var(--ink-muted);
}

.modal-body-wrap {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
}

.modal-tabs {
  display: flex;
  gap: 4px;
  overflow-x: auto;
  padding: 10px 22px;
  border-bottom: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
}

.modal-tab {
  flex: 0 0 auto;
  padding: 6px 12px;
  border-radius: var(--radius-pill);
  border: 1px solid transparent;
  background: transparent;
  font-size: 13px;
  font-weight: 500;
  color: var(--ink-secondary);
}

.modal-tab:hover {
  background-color: var(--bg-subtle);
  color: var(--ink-primary);
}

.modal-tab.is-active {
  background-color: var(--accent-soft);
  border-color: rgba(27, 77, 62, 0.25);
  color: var(--accent-primary);
  font-weight: 600;
}

.modal-content {
  flex: 1;
  overflow-y: auto;
  padding: 20px 22px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.panel-card {
  padding: 16px;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.panel-card__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
}

.panel-card__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 16px;
  font-weight: 600;
}

.panel-card__meta {
  margin: 2px 0 0;
  font-size: 12.5px;
  color: var(--ink-secondary);
}

.panel-card__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

/* 6-Stage Order Milestone Tracker */
.stage-track {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 6px;
  margin-top: 4px;
}

.stage-step {
  padding: 7px 6px;
  border-radius: 6px;
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  font-size: 11px;
  line-height: 1.25;
  color: var(--ink-muted);
}

.stage-step.is-done {
  border-color: rgba(27, 77, 62, 0.3);
  background-color: var(--accent-soft);
  color: var(--accent-primary);
}

.stage-step.is-current {
  border-color: var(--accent-primary);
  background-color: var(--accent-primary);
  color: #FFFFFF;
  font-weight: 600;
}

.toggle-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  padding: 12px 14px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
}

.faq-item {
  padding: 14px 16px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
}

.faq-item__q {
  margin: 0 0 6px;
  font-family: var(--font-display);
  font-size: 15px;
  font-weight: 600;
}

.faq-item__a {
  margin: 0;
  font-size: 13.5px;
  color: var(--ink-secondary);
  line-height: 1.55;
}

.invoice-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.invoice-table th,
.invoice-table td {
  padding: 8px 6px;
  border-bottom: 1px solid var(--border-subtle);
  text-align: left;
}

.invoice-table th:last-child,
.invoice-table td:last-child {
  text-align: right;
  font-family: var(--font-mono);
}

/* ==========================================================================
   Bottom-Right Support Concierge Widget (Core Demo Feature)
   ========================================================================== */
.support-widget {
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 60;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 14px;
}

.support-launcher {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  height: 54px;
  padding: 0 20px 0 16px;
  border-radius: var(--radius-pill);
  border: 1px solid rgba(255, 255, 255, 0.14);
  background-color: var(--accent-primary);
  color: #FFFFFF;
  box-shadow: var(--shadow-float);
  font-family: var(--font-display);
  font-size: 15px;
  font-weight: 600;
  letter-spacing: -0.01em;
  transition: background-color 160ms ease, transform 160ms ease;
}

.support-launcher:hover {
  background-color: var(--accent-primary-hover);
  transform: translateY(-2px);
}

.support-launcher__icon {
  display: grid;
  place-items: center;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background-color: rgba(255, 255, 255, 0.14);
}

.launcher-icon-close {
  display: none;
}

.support-launcher[aria-expanded="true"] .launcher-icon-chat {
  display: none;
}

.support-launcher[aria-expanded="true"] .launcher-icon-close {
  display: block;
}

.support-launcher__badge {
  display: inline-grid;
  place-items: center;
  min-width: 22px;
  height: 22px;
  padding-inline: 6px;
  border-radius: var(--radius-pill);
  background-color: var(--accent-signal);
  color: #FFFFFF;
  font-family: var(--font-mono);
  font-size: 11.5px;
  font-weight: 600;
}

/* Chat Panel Window */
.chat-panel {
  width: min(410px, calc(100vw - 32px));
  height: min(600px, calc(100vh - 108px));
  background-color: var(--bg-surface);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-float);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  transform-origin: bottom right;
  animation: chatPanelOpen 180ms cubic-bezier(0.16, 1, 0.3, 1);
}

.chat-panel.is-expanded {
  width: clamp(540px, 50vw, calc(100vw - 32px));
  height: min(82vh, calc(100vh - 96px));
}

@keyframes chatPanelOpen {
  from {
    opacity: 0;
    transform: translateY(10px) scale(0.97);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

.chat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 15px 16px;
  background-color: var(--bg-elevated);
  color: #FFFFFF;
}

.chat-header__identity {
  display: flex;
  align-items: center;
  gap: 11px;
}

.chat-avatar {
  display: grid;
  place-items: center;
  width: 36px;
  height: 36px;
  border-radius: 10px;
  background-color: var(--accent-primary);
  color: #FFFFFF;
  flex-shrink: 0;
}

.chat-header__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 15.5px;
  font-weight: 600;
  line-height: 1.2;
}

.chat-header__status {
  margin: 3px 0 0;
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: #B8C4CE;
}

.chat-header__controls {
  display: flex;
  align-items: center;
  gap: 4px;
}

.chat-icon-btn {
  display: grid;
  place-items: center;
  width: 30px;
  height: 30px;
  border-radius: 7px;
  border: none;
  background: transparent;
  color: #C7D1D9;
  transition: background-color 140ms ease, color 140ms ease;
}

.chat-icon-btn:hover {
  background-color: rgba(255, 255, 255, 0.12);
  color: #FFFFFF;
}

.chat-context-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 6px 8px;
  padding: 8px 16px;
  background-color: var(--accent-soft);
  border-bottom: 1px solid var(--border-subtle);
  font-size: 12.5px;
  color: var(--ink-secondary);
}

.chat-context-bar__tags {
  display: inline-flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px;
}

.chat-context-bar .mono-tag {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-subtle);
}

.chat-ticket-badge {
  cursor: pointer;
  transition: border-color 130ms ease, color 130ms ease;
}

.chat-ticket-badge:hover {
  border-color: var(--accent-primary);
  color: var(--accent-primary);
}

/* Unauthenticated Support Ticket Login Gate */
.chat-auth-gate {
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  padding-block: 24px;
  padding-inline: 20px;
  background-color: var(--bg-canvas);
  overflow-y: auto;
}

.chat-auth-gate__card {
  width: 100%;
  padding-block: 26px;
  padding-inline: 22px;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  box-shadow: var(--shadow-card);
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 10px;
}

.chat-auth-gate__icon {
  display: grid;
  place-items: center;
  width: 42px;
  height: 42px;
  border-radius: 11px;
  background-color: var(--accent-soft);
  color: var(--accent-primary);
  margin-bottom: 2px;
}

.chat-auth-gate__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 600;
  line-height: 1.25;
  color: var(--ink-primary);
}

.chat-auth-gate__copy {
  margin: 0;
  font-size: 14px;
  line-height: 1.55;
  color: var(--ink-secondary);
}

.chat-auth-gate__link {
  margin-top: 6px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 14px;
  font-weight: 600;
  color: var(--accent-primary);
  text-decoration: underline;
  text-underline-offset: 3px;
  transition: color 140ms ease;
}

.chat-auth-gate__link:hover {
  color: var(--accent-primary-hover);
}

/* Message Stream */
.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 18px 16px;
  background-color: var(--bg-canvas);
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.msg {
  display: flex;
  flex-direction: column;
  max-width: 86%;
  gap: 4px;
}

.msg--agent {
  align-self: flex-start;
}

.msg--user {
  align-self: flex-end;
}

.msg__bubble {
  padding: 11px 14px;
  border-radius: 14px;
  font-size: 14px;
  line-height: 1.5;
  word-wrap: break-word;
}

.msg--agent .msg__bubble {
  background-color: var(--bg-surface);
  color: var(--ink-primary);
  border: 1px solid var(--border-subtle);
  border-bottom-left-radius: 4px;
  box-shadow: 0 1px 2px rgba(20, 26, 31, 0.04);
}

.msg--user .msg__bubble {
  background-color: var(--accent-primary);
  color: #FFFFFF;
  border-bottom-right-radius: 4px;
}

/* Chat request failures (e.g. HTTP 5xx from the chat endpoint) */
.msg--agent.msg--error .msg__bubble {
  background-color: rgba(217, 93, 36, 0.08);
  border-color: rgba(217, 93, 36, 0.45);
  color: var(--ink-primary);
}

.chat-phone-link {
  color: var(--accent-primary);
  font-weight: 600;
  text-decoration: underline;
  text-underline-offset: 2px;
  white-space: nowrap;
}

.msg__bubble p {
  margin: 0;
}

.msg__bubble p + p {
  margin-top: 8px;
}

/* Markdown Typography inside Chat & Staff Transcript Bubbles */
.md-content > * + * {
  margin-top: 8px;
}

.md-content .md-heading {
  margin: 0;
  font-family: var(--font-sans);
  font-weight: 700;
  line-height: 1.3;
  letter-spacing: -0.01em;
}

.md-content .md-h1 {
  font-size: 16px;
}

.md-content .md-h2 {
  font-size: 15px;
}

.md-content .md-h3,
.md-content .md-h4,
.md-content .md-h5,
.md-content .md-h6 {
  font-size: 14px;
}

.md-content .md-list {
  margin: 0;
  padding-inline-start: 20px;
}

.md-content .md-list--ul {
  list-style: disc;
}

.md-content .md-list--ol {
  list-style: decimal;
}

.md-content .md-list li + li {
  margin-top: 4px;
}

.md-content .md-list .md-list {
  margin-top: 4px;
}

.md-content .md-inline-code {
  font-family: var(--font-mono);
  font-size: 12.5px;
  padding: 1px 5px;
  border-radius: 4px;
  background-color: rgba(20, 26, 31, 0.07);
  border: 1px solid var(--border-subtle);
}

.md-content .md-pre {
  margin: 0;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  background-color: #161B20;
  color: #F3F5F7;
  overflow-x: auto;
  font-family: var(--font-mono);
  font-size: 12.5px;
  line-height: 1.45;
}

.md-content .md-code-block {
  font-family: inherit;
  background: none;
  padding: 0;
  border: 0;
}

.md-content .md-quote {
  margin: 0;
  padding: 4px 0 4px 10px;
  border-inline-start: 3px solid var(--accent-primary);
  color: var(--ink-secondary);
}

.md-content .md-hr {
  border: 0;
  border-top: 1px solid var(--border-subtle);
  margin-block: 10px;
}

.md-content .md-link {
  color: var(--accent-primary);
  font-weight: 500;
  text-decoration: underline;
  text-underline-offset: 2px;
}

.md-content .md-table-wrap {
  overflow-x: auto;
}

.md-content .md-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12.5px;
}

.md-content .md-table th,
.md-content .md-table td {
  padding: 5px 8px;
  border: 1px solid var(--border-subtle);
}

.md-content .md-table th {
  background-color: var(--bg-canvas);
  font-weight: 600;
}

/* High-contrast Markdown overrides inside dark/accent bubbles */
.msg--user .md-content .md-inline-code,
.staff-msg--specialist .md-content .md-inline-code {
  background-color: rgba(255, 255, 255, 0.16);
  border-color: rgba(255, 255, 255, 0.28);
  color: #FFFFFF;
}

.msg--user .md-content .md-link,
.msg--user .md-content .chat-phone-link,
.staff-msg--specialist .md-content .md-link,
.staff-msg--specialist .md-content .chat-phone-link {
  color: #FFFFFF;
}

.msg--user .md-content .md-quote,
.staff-msg--specialist .md-content .md-quote {
  border-inline-start-color: rgba(255, 255, 255, 0.7);
  color: rgba(255, 255, 255, 0.92);
}

.msg--user .md-content .md-hr,
.staff-msg--specialist .md-content .md-hr {
  border-top-color: rgba(255, 255, 255, 0.25);
}

.msg--user .md-content .md-table th,
.msg--user .md-content .md-table td,
.staff-msg--specialist .md-content .md-table th,
.staff-msg--specialist .md-content .md-table td {
  border-color: rgba(255, 255, 255, 0.25);
}

.msg--user .md-content .md-table th,
.staff-msg--specialist .md-content .md-table th {
  background-color: rgba(255, 255, 255, 0.12);
}

.msg__card {
  margin-top: 10px;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  background-color: var(--bg-canvas);
  border: 1px solid var(--border-subtle);
  font-size: 12.5px;
}

.msg__card-row {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  padding-block: 3px;
}

.msg__card-label {
  color: var(--ink-muted);
}

.msg__card-val {
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 500;
  color: var(--ink-primary);
  text-align: right;
}

.msg__meta {
  font-family: var(--font-mono);
  font-size: 10.5px;
  color: var(--ink-muted);
  padding-inline: 4px;
}

/* "Sources" dropdown under an AI reply (chat-sources.js) */
.msg__sources {
  margin-top: 10px;
  padding-top: 8px;
  border-top: 1px dashed var(--border-subtle);
  font-size: 12.5px;
}

.msg__sources-summary {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  cursor: pointer;
  list-style: none;
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  color: var(--ink-secondary);
  user-select: none;
}

.msg__sources-summary::-webkit-details-marker {
  display: none;
}

.msg__sources-summary::before {
  content: '';
  width: 6px;
  height: 6px;
  border-right: 1.5px solid currentColor;
  border-bottom: 1.5px solid currentColor;
  transform: rotate(-45deg);
  transition: transform 0.15s ease;
}

.msg__sources[open] > .msg__sources-summary::before {
  transform: rotate(45deg);
}

.msg__sources-summary:hover,
.msg__sources-summary:focus-visible {
  color: var(--accent-primary);
}

.msg__sources-summary:focus-visible {
  outline: 2px solid var(--accent-primary);
  outline-offset: 2px;
  border-radius: 4px;
}

.md-content .msg__sources-list,
.msg__sources-list {
  margin: 8px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 6px;
}

.md-content .msg__source,
.msg__source {
  margin: 0;
  padding: 7px 10px;
  border-radius: var(--radius-sm);
  background-color: var(--bg-canvas);
  border: 1px solid var(--border-subtle);
  display: grid;
  gap: 2px;
}

.msg__source-link {
  color: var(--accent-primary);
  font-weight: 600;
  line-height: 1.35;
  text-decoration: none;
}

.msg__source-link:hover,
.msg__source-link:focus-visible {
  text-decoration: underline;
  text-underline-offset: 2px;
}

.msg__source-topic {
  font-family: var(--font-mono);
  font-size: 10.5px;
  color: var(--ink-muted);
}

.msg--user .msg__meta {
  text-align: right;
}

/* Typing Indicator */
.typing-dots {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 2px;
}

.typing-dots span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background-color: var(--ink-muted);
  animation: typingPulse 1.2s infinite ease-in-out;
}

.typing-dots span:nth-child(2) {
  animation-delay: 0.18s;
}

.typing-dots span:nth-child(3) {
  animation-delay: 0.36s;
}

@keyframes typingPulse {
  0%, 80%, 100% {
    opacity: 0.3;
    transform: translateY(0);
  }
  40% {
    opacity: 1;
    transform: translateY(-3px);
  }
}

/* Chat Composer */
.chat-composer {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 11px 12px;
  background-color: var(--bg-surface);
  border-top: 1px solid var(--border-subtle);
}

.chat-composer__input {
  flex: 1;
  max-height: 110px;
  resize: none;
  border: 1px solid var(--border-subtle);
  border-radius: 10px;
  padding: 9px 12px;
  background-color: var(--bg-canvas);
  font-size: 14px;
  line-height: 1.4;
}

.chat-composer__input:focus {
  outline: none;
  border-color: var(--accent-primary);
  background-color: var(--bg-surface);
}

.chat-composer__send {
  display: grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border-radius: 10px;
  border: none;
  background-color: var(--accent-primary);
  color: #FFFFFF;
  flex-shrink: 0;
  transition: background-color 140ms ease;
}

.chat-composer__send:hover {
  background-color: var(--accent-primary-hover);
}

.chat-composer__send:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

/* Toast Notification */
.toast {
  position: fixed;
  left: 24px;
  bottom: 24px;
  z-index: 70;
  padding: 10px 16px;
  border-radius: var(--radius-sm);
  background-color: var(--bg-elevated);
  color: #FFFFFF;
  font-size: 13.5px;
  font-weight: 500;
  box-shadow: var(--shadow-float);
}

/* ==========================================================================
   Dedicated FAQ Site — Directory & Source-Markdown Dropdown Sections
   ========================================================================== */
.faq-hero {
  padding-block: 42px 30px;
}

.faq-toolbar {
  margin-top: 22px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
}

.faq-search {
  position: relative;
  flex: 1 1 340px;
  max-width: 560px;
}

.faq-search__icon {
  position: absolute;
  inset-inline-start: 14px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--ink-muted);
  pointer-events: none;
}

.faq-search input {
  width: 100%;
  padding-block: 10px;
  padding-inline: 40px 14px;
  border-radius: var(--radius-pill);
  border: 1px solid var(--border-strong);
  background-color: var(--bg-surface);
  font-size: 14px;
}

.faq-search input:focus {
  outline: none;
  border-color: var(--accent-primary);
}

.faq-toolbar__actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
}

.faq-toolbar__status {
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--ink-secondary);
  margin-inline-end: 4px;
}

.faq-page-body {
  padding-block: 28px 64px;
}

.faq-layout {
  display: grid;
  grid-template-columns: 276px minmax(0, 1fr);
  gap: 28px;
  align-items: start;
}

.faq-sidebar {
  position: sticky;
  top: 90px;
  max-height: calc(100vh - 112px);
  overflow-y: auto;
  padding: 14px;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  box-shadow: var(--shadow-card);
}

.faq-sidebar__group + .faq-sidebar__group {
  margin-top: 14px;
  padding-top: 12px;
  border-top: 1px solid var(--border-subtle);
}

.faq-sidebar__heading {
  margin: 0 0 6px;
  padding-inline: 8px;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--ink-muted);
}

.faq-sidebar__link {
  display: flex;
  flex-direction: column;
  gap: 1px;
  padding-block: 6px;
  padding-inline: 9px;
  border-radius: var(--radius-sm);
  text-decoration: none;
  border-inline-start: 2px solid transparent;
  transition: background-color 130ms ease, border-color 130ms ease;
}

.faq-sidebar__link:hover {
  background-color: var(--bg-canvas);
}

.faq-sidebar__link.is-active {
  background-color: var(--accent-soft);
  border-inline-start-color: var(--accent-primary);
}

.faq-sidebar__link-title {
  font-size: 13px;
  font-weight: 500;
  line-height: 1.3;
  color: var(--ink-primary);
}

.faq-sidebar__link.is-active .faq-sidebar__link-title {
  color: var(--accent-primary);
  font-weight: 600;
}

.faq-sections {
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.faq-file-card {
  scroll-margin-top: 92px;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  box-shadow: var(--shadow-card);
  overflow: hidden;
  transition: border-color 160ms ease, box-shadow 160ms ease;
}

.faq-file-card:hover {
  border-color: var(--border-strong);
}

.faq-file-card.is-routed {
  border-color: var(--accent-primary);
}

.faq-file-card__header {
  width: 100%;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding-block: 18px;
  padding-inline: 22px;
  border: none;
  background-color: var(--bg-surface);
  text-align: start;
  transition: background-color 140ms ease;
}

.faq-file-card__header:hover {
  background-color: rgba(245, 246, 244, 0.7);
}

.faq-file-card__head-main {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.faq-file-card__badges {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px;
}

.faq-file-card__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 19px;
  font-weight: 600;
  line-height: 1.25;
  color: var(--ink-primary);
}

.faq-file-card__desc {
  margin: 0;
  font-size: 13.5px;
  line-height: 1.5;
  color: var(--ink-secondary);
}

.faq-file-card__chevron {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  margin-top: 2px;
  border-radius: var(--radius-pill);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  color: var(--ink-secondary);
  flex-shrink: 0;
  transition: transform 180ms ease, background-color 140ms ease, color 140ms ease;
}

.faq-file-card.is-open .faq-file-card__chevron {
  transform: rotate(180deg);
  background-color: var(--accent-soft);
  border-color: rgba(27, 77, 62, 0.25);
  color: var(--accent-primary);
}

.faq-file-card__body {
  border-top: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  padding-block: 14px 18px;
  padding-inline: 20px;
}

.faq-file-card__subbar {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 12px;
  font-size: 12px;
  color: var(--ink-muted);
}

.faq-file-card__subactions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
}

.faq-qa-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.faq-qa-item {
  scroll-margin-top: 96px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  overflow: hidden;
}

.faq-qa-item[open] {
  border-color: var(--border-strong);
}

.faq-qa-item__summary {
  list-style: none;
  cursor: pointer;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding-block: 12px;
  padding-inline: 14px;
  font-weight: 600;
  font-size: 14.5px;
  line-height: 1.4;
  color: var(--ink-primary);
}

.faq-qa-item__summary::-webkit-details-marker {
  display: none;
}

.faq-qa-item__summary:hover {
  background-color: rgba(245, 246, 244, 0.65);
}

.faq-qa-item__num {
  flex-shrink: 0;
  margin-top: 1px;
}

.faq-qa-item__question {
  flex: 1;
}

.faq-qa-item__chevron {
  flex-shrink: 0;
  margin-top: 3px;
  color: var(--ink-muted);
  transition: transform 150ms ease;
}

.faq-qa-item[open] .faq-qa-item__chevron {
  transform: rotate(180deg);
  color: var(--accent-primary);
}

.faq-qa-item__answer {
  padding-block: 4px 14px;
  padding-inline: 16px 18px;
  border-top: 1px solid var(--border-subtle);
  font-size: 14px;
  line-height: 1.6;
  color: var(--ink-secondary);
}

.faq-answer__para {
  margin: 10px 0 0;
}

.faq-answer__list {
  margin: 8px 0 0;
  padding-inline-start: 20px;
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.faq-answer__para strong,
.faq-answer__list strong {
  color: var(--ink-primary);
}

/* Responsive Breakpoints */
@media (max-width: 980px) {
  .site-header__inner {
    flex-wrap: wrap;
  }

  .site-nav {
    order: 3;
    width: 100%;
    flex-wrap: wrap;
    padding-bottom: 4px;
  }

  .faq-layout {
    grid-template-columns: 1fr;
  }

  .faq-sidebar {
    position: static;
    max-height: none;
  }
}

@media (max-width: 640px) {
  .faq-menu__columns {
    grid-template-columns: 1fr;
  }
  .container {
    width: calc(100% - 28px);
  }

  .header-controls {
    flex-wrap: wrap;
    width: 100%;
  }

  .search-field {
    flex: 1 1 160px;
  }

  .search-field input {
    width: 100%;
  }

  .stage-track {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .form-row,
  .payment-grid {
    grid-template-columns: 1fr;
  }

  .support-widget {
    right: 14px;
    bottom: 14px;
  }

  .chat-panel,
  .chat-panel.is-expanded {
    width: calc(100vw - 28px);
    height: min(560px, calc(100vh - 92px));
  }
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.01ms !important;
    scroll-behavior: auto !important;
  }
}

/* ==========================================================================
   End chat + CSAT rating
   ========================================================================== */
.chat-end-btn {
  height: 28px;
  padding: 0 10px;
  margin-right: 2px;
  border-radius: var(--radius-pill);
  border: 1px solid rgba(255, 255, 255, 0.28);
  background: transparent;
  color: #E4EAEF;
  font: 600 12px/1 var(--font-body);
  letter-spacing: 0.01em;
  cursor: pointer;
  transition: background-color 140ms ease, border-color 140ms ease, color 140ms ease;
}

.chat-end-btn:hover {
  background-color: rgba(255, 255, 255, 0.12);
  border-color: rgba(255, 255, 255, 0.5);
  color: #FFFFFF;
}

.chat-csat {
  padding: 14px 16px 12px;
  background-color: var(--bg-surface);
  border-top: 1px solid var(--border-subtle);
}

.chat-csat__title {
  margin: 0 0 10px;
  font: 600 14px/1.35 var(--font-display);
  color: var(--ink-primary);
}

.chat-csat__stars {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 6px;
}

.chat-csat__star {
  min-height: 38px;
  padding: 4px 2px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong);
  background-color: var(--bg-surface);
  color: var(--ink-secondary);
  font: 600 12px/1.1 var(--font-body);
  letter-spacing: -0.5px;
  word-break: break-all;
  cursor: pointer;
  transition: background-color 120ms ease, border-color 120ms ease, color 120ms ease;
}

.chat-csat__star:hover:not(:disabled) {
  border-color: var(--accent-primary);
  color: var(--accent-primary);
}

.chat-csat__star.is-selected {
  background-color: var(--accent-primary);
  border-color: var(--accent-primary);
  color: #FFFFFF;
}

.chat-csat__star:disabled {
  cursor: default;
  opacity: 0.6;
}

.chat-csat__hint {
  margin: 8px 0 0;
  font-size: 12px;
  color: var(--ink-muted);
}

.chat-csat__error {
  margin: 8px 0 0;
  font-size: 12px;
  color: var(--accent-signal);
}

.chat-csat__actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 12px;
}

.chat-csat__btn {
  height: 32px;
  padding: 0 12px;
  border-radius: var(--radius-pill);
  font: 600 12.5px/1 var(--font-body);
  cursor: pointer;
}

.chat-csat__btn--secondary {
  border: 1px solid var(--border-strong);
  background-color: var(--bg-surface);
  color: var(--ink-secondary);
}

.chat-csat__btn--secondary:hover:not(:disabled) {
  border-color: var(--ink-secondary);
  color: var(--ink-primary);
}

.chat-csat__btn--primary {
  border: 1px solid var(--accent-primary);
  background-color: var(--accent-primary);
  color: #FFFFFF;
}

.chat-csat__btn--primary:hover:not(:disabled) {
  background-color: var(--accent-primary-hover);
}

.chat-csat__btn:disabled {
  cursor: default;
  opacity: 0.55;
}

/* ==========================================================================
   Human Support Engineer Dispatch Desk (`staff.html`)
   ========================================================================== */
.staff-body {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  background-color: var(--bg-canvas);
}

.staff-masthead {
  position: sticky;
  top: 0;
  z-index: 45;
  background-color: var(--bg-elevated);
  color: #FFFFFF;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.staff-masthead__inner {
  width: min(1440px, calc(100% - 32px));
  margin-inline: auto;
  min-height: 64px;
  padding-block: 10px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 14px;
}

.staff-masthead__brand-group {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 20px;
}

.staff-brand {
  display: inline-flex;
  align-items: center;
  gap: 11px;
  text-decoration: none;
  color: #FFFFFF;
}

.staff-brand__text {
  display: flex;
  flex-direction: column;
}

.staff-brand__name {
  font-family: var(--font-display);
  font-size: 16.5px;
  font-weight: 700;
  letter-spacing: -0.01em;
  line-height: 1.15;
}

.staff-brand__sub {
  font-size: 11.5px;
  color: #9FB0BF;
}

.staff-metrics {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
}

.staff-metric {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding-block: 4px;
  padding-inline: 10px;
  border-radius: var(--radius-pill);
  border: 1px solid rgba(255, 255, 255, 0.12);
  background-color: rgba(255, 255, 255, 0.05);
  font-size: 12px;
  color: #C7D3DE;
}

.staff-metric strong {
  font-family: var(--font-mono);
  font-size: 12.5px;
  color: #FFFFFF;
}

.staff-metric--warn {
  border-color: rgba(217, 93, 36, 0.55);
  background-color: rgba(217, 93, 36, 0.16);
  color: #FFD7C4;
}

.staff-metric--accent {
  border-color: rgba(114, 206, 173, 0.4);
  background-color: rgba(27, 77, 62, 0.55);
  color: #DDF5EC;
}

.staff-masthead__controls {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 10px;
}

.staff-masthead__filters {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
}

.staff-select {
  height: 32px;
  padding-inline: 10px;
  border-radius: var(--radius-pill);
  border: 1px solid rgba(255, 255, 255, 0.22);
  background-color: rgba(255, 255, 255, 0.08);
  color: #FFFFFF;
  font-family: var(--font-mono);
  font-size: 12px;
  cursor: pointer;
}

.staff-select option {
  color: var(--ink-primary);
  background-color: var(--bg-surface);
}

.staff-autorefresh {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: #C7D3DE;
  cursor: pointer;
  padding-inline: 6px;
}

.staff-autorefresh input {
  accent-color: #34B38A;
  margin: 0;
}

.staff-ghost-btn {
  height: 32px;
  padding-inline: 12px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-pill);
  border: 1px solid rgba(255, 255, 255, 0.22);
  background: transparent;
  color: #E4EAEF;
  font-size: 12.5px;
  font-weight: 500;
  transition: background-color 140ms ease, border-color 140ms ease;
}

.staff-ghost-btn:hover {
  background-color: rgba(255, 255, 255, 0.12);
  border-color: rgba(255, 255, 255, 0.42);
  color: #FFFFFF;
}

.staff-ghost-btn--link {
  text-decoration: none;
}

.staff-identity {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  padding-inline-start: 6px;
  border-inline-start: 1px solid rgba(255, 255, 255, 0.14);
}

.staff-role-pill {
  font-family: var(--font-mono);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding-block: 3px;
  padding-inline: 8px;
  border-radius: 5px;
  background-color: rgba(255, 255, 255, 0.12);
  color: #E5EFEA;
}

.staff-identity__email {
  font-size: 12.5px;
  color: #D2DCE5;
}

/* Staff Sign-In Gate */
.staff-auth-wrap {
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 32px 16px;
}

.staff-auth-card {
  width: min(460px, 100%);
  padding: 28px 26px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--border-strong);
  background-color: var(--bg-surface);
  box-shadow: var(--shadow-card);
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.staff-auth-card__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 24px;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.staff-auth-card__lead {
  margin: 0;
  font-size: 14px;
  color: var(--ink-secondary);
  line-height: 1.55;
}

.staff-auth-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

/* Split Triage Workbench */
.staff-workbench {
  flex: 1;
  width: min(1440px, calc(100% - 32px));
  margin-inline: auto;
  padding-block: 18px 24px;
  display: grid;
  grid-template-columns: 390px minmax(0, 1fr);
  gap: 18px;
  min-height: calc(100vh - 66px);
}

.staff-queue-pane,
.staff-detail-pane {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-card);
  display: flex;
  flex-direction: column;
  min-height: 0;
  max-height: calc(100vh - 106px);
  overflow: hidden;
}

.staff-queue-pane__top {
  padding: 12px 14px 10px;
  border-bottom: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.staff-view-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
}

.staff-view-tab {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding-block: 5px;
  padding-inline: 10px;
  border-radius: var(--radius-pill);
  border: 1px solid transparent;
  background: transparent;
  font-size: 12.5px;
  font-weight: 500;
  color: var(--ink-secondary);
}

.staff-view-tab:hover {
  background-color: var(--bg-subtle);
  color: var(--ink-primary);
}

.staff-view-tab.is-active {
  background-color: var(--accent-soft);
  border-color: rgba(27, 77, 62, 0.25);
  color: var(--accent-primary);
  font-weight: 600;
}

.staff-tab-count {
  font-family: var(--font-mono);
  font-size: 11px;
  padding-inline: 5px;
  border-radius: var(--radius-pill);
  background-color: rgba(20, 26, 31, 0.07);
}

.staff-queue-search {
  position: relative;
}

.staff-queue-search__icon {
  position: absolute;
  inset-inline-start: 11px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--ink-muted);
  pointer-events: none;
}

.staff-queue-search input {
  width: 100%;
  padding-block: 7px;
  padding-inline: 34px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  font-size: 13px;
}

.staff-queue-search input:focus {
  outline: none;
  border-color: var(--accent-primary);
  background-color: var(--bg-surface);
}

.staff-queue-status-line {
  padding: 7px 14px;
  border-bottom: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--ink-muted);
}

.staff-ticket-list {
  flex: 1;
  overflow-y: auto;
  padding: 10px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  background-color: var(--bg-canvas);
}

.staff-ticket-card {
  width: 100%;
  text-align: start;
  padding: 12px 13px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  border-inline-start: 3px solid transparent;
  background-color: var(--bg-surface);
  display: flex;
  flex-direction: column;
  gap: 7px;
  transition: border-color 140ms ease, background-color 140ms ease;
}

.staff-ticket-card:hover {
  border-color: var(--border-strong);
}

.staff-ticket-card.is-queued {
  border-inline-start-color: var(--accent-signal);
}

.staff-ticket-card.is-selected {
  border-color: var(--accent-primary);
  border-inline-start-color: var(--accent-primary);
  background-color: #FAFCFB;
}

.staff-ticket-card__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.staff-ticket-card__id {
  font-family: var(--font-mono);
  font-size: 12.5px;
  font-weight: 600;
  color: var(--ink-primary);
}

.staff-ticket-card__age {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--ink-muted);
}

.staff-ticket-card__badges {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 5px;
}

.staff-ticket-card__reason {
  margin: 0;
  font-size: 12.5px;
  font-weight: 500;
  line-height: 1.4;
  color: var(--ink-primary);
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.staff-ticket-card__preview {
  margin: 0;
  font-size: 12px;
  line-height: 1.4;
  color: var(--ink-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.staff-queue-empty {
  padding: 36px 18px;
  text-align: center;
}

.staff-queue-empty__title {
  margin: 0 0 6px;
  font-family: var(--font-display);
  font-size: 15px;
  font-weight: 600;
  color: var(--ink-primary);
}

.staff-queue-empty__sub {
  margin: 0;
  font-size: 12.5px;
  color: var(--ink-muted);
}

/* Right Column: Detail Workbench */
.staff-detail-empty {
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 32px;
  background-color: var(--bg-canvas);
}

.staff-detail-empty__card {
  max-width: 440px;
  text-align: center;
}

.staff-detail-empty__title {
  margin: 0 0 8px;
  font-family: var(--font-display);
  font-size: 21px;
  font-weight: 600;
}

.staff-detail-empty__copy {
  margin: 0;
  font-size: 14px;
  color: var(--ink-secondary);
  line-height: 1.55;
}

.staff-detail-active {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
}

.staff-ticket-header {
  padding: 14px 18px;
  border-bottom: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
}

.staff-ticket-header__row {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 7px;
}

.staff-ticket-id-btn {
  padding: 2px 8px;
  border-radius: 6px;
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-canvas);
  font-family: var(--font-mono);
  font-size: 13.5px;
  font-weight: 600;
  color: var(--ink-primary);
}

.staff-ticket-id-btn:hover {
  border-color: var(--accent-primary);
  color: var(--accent-primary);
}

.staff-ticket-header__sub {
  margin: 5px 0 0;
  font-size: 12px;
  color: var(--ink-muted);
}

.staff-ticket-header__actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
}

/* Signature Element: Escalation Waybill Banner */
.staff-waybill-banner {
  padding: 12px 18px;
  border-bottom: 1px solid var(--border-subtle);
  background-color: #FAF9F6;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.staff-waybill-banner__label {
  display: inline-block;
  font-family: var(--font-mono);
  font-size: 10.5px;
  font-weight: 600;
  letter-spacing: 0.07em;
  color: var(--accent-signal);
  margin-bottom: 2px;
}

.staff-waybill-banner__reason {
  margin: 0;
  font-size: 13.5px;
  font-weight: 500;
  line-height: 1.45;
  color: var(--ink-primary);
}

.staff-waybill-banner__grid {
  display: flex;
  flex-wrap: wrap;
  gap: 16px 24px;
  padding-top: 6px;
  border-top: 1px dashed var(--border-subtle);
}

.staff-waybill-stat {
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.staff-waybill-stat__label {
  font-size: 11px;
  color: var(--ink-muted);
}

.staff-waybill-stat__val {
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--ink-primary);
}

/* Transcript Stream */
.staff-transcript {
  flex: 1;
  overflow-y: auto;
  padding: 18px 20px;
  background-color: var(--bg-canvas);
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.staff-transcript-empty {
  margin: auto;
  font-size: 13.5px;
  color: var(--ink-muted);
}

.staff-msg {
  display: flex;
  flex-direction: column;
  max-width: min(76%, 640px);
  gap: 4px;
}

.staff-msg--customer,
.staff-msg--ai_agent {
  align-self: flex-start;
}

.staff-msg--specialist {
  align-self: flex-end;
}

.staff-msg__bubble {
  padding: 11px 14px;
  border-radius: 14px;
  font-size: 14px;
  line-height: 1.55;
  word-wrap: break-word;
}

.staff-msg__bubble p {
  margin: 0;
}

.staff-msg__bubble p + p {
  margin-top: 8px;
}

.staff-msg--customer .staff-msg__bubble {
  background-color: var(--bg-surface);
  color: var(--ink-primary);
  border: 1px solid var(--border-strong);
  border-end-start-radius: 4px;
}

.staff-msg--ai_agent .staff-msg__bubble {
  background-color: var(--bg-subtle);
  color: var(--ink-secondary);
  border: 1px solid var(--border-subtle);
  border-end-start-radius: 4px;
}

.staff-msg--specialist .staff-msg__bubble {
  background-color: var(--accent-primary);
  color: #FFFFFF;
  border-end-end-radius: 4px;
}

.staff-msg__meta {
  display: flex;
  align-items: center;
  gap: 5px;
  padding-inline: 4px;
  font-family: var(--font-mono);
  font-size: 10.5px;
  color: var(--ink-muted);
}

.staff-msg--specialist .staff-msg__meta {
  justify-content: flex-end;
}

/* Specialist Composer */
.staff-composer-wrap {
  border-top: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  display: flex;
  flex-direction: column;
}

.staff-ownership-banner {
  margin: 10px 14px 0;
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  border: 1px solid rgba(217, 93, 36, 0.35);
  background-color: rgba(217, 93, 36, 0.08);
  font-size: 12.5px;
  color: var(--ink-primary);
}

.staff-composer {
  display: flex;
  align-items: flex-end;
  gap: 10px;
  padding: 12px 14px;
}

.staff-composer__input {
  min-height: 54px;
}

.staff-composer__send {
  height: 42px;
  padding-inline: 18px;
  flex-shrink: 0;
}

@media (max-width: 980px) {
  .staff-workbench {
    grid-template-columns: 1fr;
    min-height: auto;
  }

  .staff-queue-pane {
    max-height: 360px;
  }

  .staff-detail-pane {
    max-height: none;
    min-height: 540px;
  }

  .staff-msg {
    max-width: 90%;
  }
}

/* ==========================================================================
   Embedded Cloud Monitoring Dashboard View (`staff.html#monitoring`)
   ========================================================================== */
.staff-mode-switch {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  padding: 3px;
  border-radius: var(--radius-pill);
  border: 1px solid rgba(255, 255, 255, 0.16);
  background-color: rgba(255, 255, 255, 0.06);
}

.staff-mode-btn {
  padding-block: 5px;
  padding-inline: 12px;
  border-radius: var(--radius-pill);
  border: none;
  background: transparent;
  color: #C7D3DE;
  font-size: 12.5px;
  font-weight: 500;
  transition: background-color 140ms ease, color 140ms ease;
}

.staff-mode-btn:hover {
  color: #FFFFFF;
}

.staff-mode-btn.is-active {
  background-color: var(--accent-primary);
  color: #FFFFFF;
  font-weight: 600;
}

.staff-dashboard {
  flex: 1;
  width: min(1440px, calc(100% - 32px));
  margin-inline: auto;
  padding-block: 22px 48px;
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.dash-toolbar {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 16px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border-subtle);
}

.dash-toolbar__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 26px;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.dash-toolbar__sub {
  margin: 4px 0 0;
  font-size: 13.5px;
  color: var(--ink-secondary);
}

.dash-toolbar__sub code {
  font-family: var(--font-mono);
  font-size: 12px;
}

.dash-toolbar__controls {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
}

.dash-window-group {
  display: inline-flex;
  padding: 3px;
  border-radius: var(--radius-pill);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
}

.dash-window-btn {
  padding-block: 5px;
  padding-inline: 11px;
  border-radius: var(--radius-pill);
  border: none;
  background: transparent;
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 500;
  color: var(--ink-secondary);
}

.dash-window-btn.is-active {
  background-color: var(--accent-primary);
  color: #FFFFFF;
  font-weight: 600;
}

.dash-console-link {
  text-decoration: none;
}

.dash-content {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.dash-loading {
  padding: 48px 20px;
  text-align: center;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  font-size: 14px;
  color: var(--ink-secondary);
}

.dash-section {
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  box-shadow: var(--shadow-card);
  overflow: hidden;
}

.dash-section__summary {
  list-style: none;
  cursor: pointer;
  padding: 14px 18px;
  background-color: var(--bg-surface);
  border-bottom: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
  font-family: var(--font-display);
  font-size: 16.5px;
  font-weight: 600;
}

.dash-section__summary::-webkit-details-marker {
  display: none;
}

.dash-section:not([open]) .dash-section__summary {
  border-bottom: none;
}

.dash-section__body {
  padding: 16px 18px 18px;
  background-color: var(--bg-canvas);
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.dash-grid {
  display: grid;
  gap: 14px;
}

.dash-grid--1 {
  grid-template-columns: minmax(0, 1fr);
}

.dash-grid--2 {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.dash-grid--4 {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.dash-grid--1-3 {
  grid-template-columns: minmax(240px, 1fr) minmax(0, 3fr);
}

.dash-scorecard {
  padding: 14px 16px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  border-inline-start: 3px solid var(--accent-primary);
  background-color: var(--bg-surface);
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  gap: 8px;
}

.dash-scorecard--warn {
  border-inline-start-color: var(--accent-signal);
}

.dash-scorecard--crit {
  border-inline-start-color: #C93B2B;
  background-color: #FFFDFC;
}

.dash-scorecard__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 8px;
}

.dash-scorecard__title {
  margin: 0;
  font-size: 12.5px;
  font-weight: 600;
  line-height: 1.35;
  color: var(--ink-secondary);
}

.dash-badge--crit {
  background-color: rgba(201, 59, 43, 0.14);
  color: #B42318;
}

.dash-scorecard__value {
  font-family: var(--font-display);
  font-size: 28px;
  font-weight: 700;
  letter-spacing: -0.02em;
  line-height: 1.1;
  color: var(--ink-primary);
}

.dash-scorecard__hint {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 10.5px;
  color: var(--ink-muted);
}

.dash-sparkline {
  width: 100%;
  height: 38px;
  display: block;
}

.dash-sparkline-empty {
  height: 38px;
  display: flex;
  align-items: center;
  font-size: 11.5px;
  color: var(--ink-muted);
}

.dash-chart-card {
  padding: 14px 16px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  background-color: var(--bg-surface);
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.dash-chart-card__head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 8px;
}

.dash-chart-card__title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 14.5px;
  font-weight: 600;
  color: var(--ink-primary);
}

.dash-chart-card__unit {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--ink-muted);
}

.dash-chart-svg {
  width: 100%;
  height: auto;
  max-height: 210px;
  display: block;
}

.dash-svg-tick {
  font-family: var(--font-mono);
  font-size: 10px;
  fill: #76828E;
}

.dash-chart-empty {
  min-height: 150px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  color: var(--ink-muted);
}

.dash-legend {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 16px;
  padding-top: 6px;
  border-top: 1px solid var(--border-subtle);
  font-size: 12px;
  color: var(--ink-secondary);
}

.dash-legend-item {
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.dash-legend-item strong {
  font-family: var(--font-mono);
  font-size: 11.5px;
  color: var(--ink-primary);
}

.dash-legend-swatch {
  width: 12px;
  height: 3px;
  border-radius: 2px;
  background-color: var(--swatch-color, var(--accent-primary));
}

.dash-legend-swatch.is-dashed {
  background: repeating-linear-gradient(
    to right,
    var(--swatch-color, var(--accent-primary)) 0 4px,
    transparent 4px 7px
  );
}

@media (max-width: 1100px) {
  .dash-grid--4 {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .dash-grid--1-3 {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 760px) {
  .dash-grid--2,
  .dash-grid--4 {
    grid-template-columns: 1fr;
  }
}